Customer Item Stock Alert for Magento 2
Native versions of Magento allow your customers to create email alerts to be notified
when out-of-stock items are back in stock. However, this version is limited and is only activated when all child items of a parent item are out of stock. Thus, if your customer wants a red sweater in size M, he will not be able to create an alert if the same sweater is still available in blue or in size L.
The Customer Item Stock Alert module easily responds to this problem by allowing alerts on exhausted products of which only the size or the pivot attribute interests your customers.
With his need taken into consideration, your customer will feel reassured while committing to return to your site for subsequent purchases.
- Magento 2.2
- Magento 2.3
- Magento 2.4
Customer Item Stock Alert by Blackbird
Maintaining your visibility, adjusting your SEO strategy, attracting visitors, increasing the traffic of your online store ... So much marketing effort, energy and time wasted, because your visitors, frustrated to find their desired articles, out of stock, immediately leave your site.
How to avoid this situation, experienced by every e-merchant, while optimizing your returns on investments?
Simply turn those lost sales into new business opportunities with our Customer Item Stock Alert ! This Magento 2’s extension allows you to configure from the back-office back-in-stock alerts for your out-of-stock items, even for products whose parent item still has stock on some of its child items.
How does our solution work?
- easily define the module parameters from your administration back office
- your customer or visitor indicates the email address to which he wishes to be alerted when the item is back in stock, from the pop-up box displayed on the product sheet
- the new subscription to alerts is displayed in your administration grid available from the back office of your store
- readjust, or not, your stocks based on subscription requests, depending on your strategy
- the customer receives an email notification as soon as the desired item is back in stock and can therefore place his order
- export the administration grid in CSV format in order to analyze the most requested products, define product seasonality, adjust your stocks, etc.
Compatible with all types of default products managed by Magento 2
- simple products
- configurable products
- grouped products
- virtual products
- downloadable products
Boost your turnover
Turn the loss of customers interested in unavailable products into new sales opportunities and convert them. When your prospect receives the back-in-stock notification, they'll be more inclined to take the act of buying, because they had subconsciously committed to the purchase beforehand when the alert was created. In addition, he will feel reassured and his needs taken into consideration thanks to your approach.
The subscription administration grid, exportable in CSV format, also allows you to adjust and refine your inventory management strategy. This will help you avoid remaining stocks of unwanted items and allow sufficient stock of the most popular items to avoid the risk of downtime in the future.
Adjust your marketing strategy with unbeatable responsiveness
Export the alert administration grid to collect statistics that can be used by your marketing and sales teams. You will thus be able to identify purchasing behavior, consumption trends, product seasonality and thus more precisely adapt your marketing strategy, in particular through relevant e-merchandising.
Relieve your customer service and optimize UX
Currently, one of the major challenges of e-commerce, relieving customer service is undoubtedly a concern for your business. The Customer Item Stock Alert module helps in part to respond to this problem by providing information to your customers and visitors right where they are. It will prevent incoming calls and emails regarding back-to-stock issues.
The information, provided before they even ask, improves your customers' experience on your store and helps build loyalty.
Other features that facilitate customer relationship management:
- You do not need to register to access the alert pop-up box; simple visitors can also create an alert.
- If a customer contacts you to cancel their alert, delete it in 2 clicks from the administration grid in the back office
Maintain the performance of your store
Out-of-stock products represent a real problem for an e-commerce site. Indeed, when a visitor clicks on a link that points to an unavailable article, he risks leaving your site immediately if no solution is provided. Your bounce rate will increase dramatically as well. Additionally, if this behavior is repeated a number of times, crawl bots will likely downgrade the page.
By allowing your visitor to enter their email address to create an alert, you'll keep them on your site longer and make it easier for them to browse the rest of your catalog.
Intuitive and easy to handle, the administration interface in your back office allows you to quickly manage subscriptions created and easily follow sent notifications. Automation of the sending for back-in-stock notifications is also a huge time saver, for which your teams will thank you.
Available since Magento version 2.3, multi-source inventory can also be managed with the Customer Item Stock Alert extension.